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25th January 2021 

CounsellingNorthwood Privacy Policy

With regards to Counselling Northwood the personal data we collect through this website will only be used to contact yourself in case of an enquiry about our services and to provide you with any information requested. If you make an appointment to see one of our therapists your contact information as supplied will be noted purely as a means of one of our therapists contacting you with regards your appointment(s). They will retain a copy of this information so that they can contact you if necessary with regards to appointments or your treatment only.

Counselling Northwood will not pass on your data to any third party without first gaining your consent.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose identified.
You may withdraw consent at any time by notifying us in writing or by e.mail.

The therapist that you make an appointment with will receive your personal data as given for the purpose of contacting you and identifying you.

Our therapists are self employed and will have their own agreement with you with regard any date they hold.

PRIVACY NOTICE Continued with regards to Counselling Northwood reception.
(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic with regards counselling they are passed to the counsellor and then destroyed once contact has successfully been made. With regard to other therapists name and contact may be entered on a computerised diary safeguarded by a password or other security method. stored and processed for 4 reasons

1. We need to collect personal information about you in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

Your contact data limited to name, telephone number (and email or address) if given is stored :-

In an appointments diary any premises are always locked when unattended. Also on a computer,laptop or phone using a secure online diary. these are password protected.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

- Your practitioner(s) in order that they can contact you.

- Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders .

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

The Manager
Tel. 01923828832